Hello Everyone,
I am in big trouble here and need your help please.
I landed in montreal and became PR holder on 05 Dec 2015. I had to travel back to UK in a week so I gave one of my freinds address in montreal. New set of photos requested in March and I sent those on 07 April. Since then I had been waiting, but on 23 June recieved the same request again from them for new set of photos. I need to re do them, but do I need to send it to P.O Box address, as last time I couldn't fully track the mail. So I assumed they might not have recieved the package previously? I am not in the country, should that be a different address?
Additionally, my friend has changed the address now, she has moved to Alberta and I need to change the address in the system. However I can't access the online service anymore, don't know why as previously I had been frequently using the online service but now it doesn't identify / retrieve the record for my application. Can anyone advise why this is so? does it mean my PR card has already been issued to previous address, therefore my application is closed?
Please advise how I can update the address without using online service while I am out of the country.