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Refugee Travel Document - Questions and Answers

Priya@87

Newbie
Oct 25, 2024
3
0
Hello everyone,

Just inquiring if anyone has had a similar experience. I sent my application for RTD by mail Canada post on August 21st. It was received August 23rd according to tracking information for Canada Post at PO BOX address in Ottawa for mail applications . On September 16th I called IRCC for update and was told my file not yet in system. IRCC agent asked for a tracking number from Canada post which I provided and said he would forward the information to passport office. I mentioned to him that if was urgent and on the application form I had indicated intended travel date as 1st October and stated that I have an ill relative I want to visit. Sent a webform on September 17th to follow up and received a response that the officer had taken appropriate action. I suppose by forwarding info to passport office to look for my application.
I called back IRCC on 20th September and the lady told me they have no new information and that it will take a while for them to find my application. I wonder what means.

My questions are:
- Is this a common experience for applications sent by mail and received to just not be found? Has anyone experienced this.?
- would sending a webform for urgent with a purchased ticket for travel dates and reason for travel help anything for them to search for my application quickly and start processing?
- would it help to include in the webform a receipt for proof of payment I made for the application as well as the tracking receipt from Canada post?

Kindly I need advice
Did you get your RTD ??
 

Priya@87

Newbie
Oct 25, 2024
3
0
Hey everyone,


I applied for TRD on September 14th, but I haven't received any updates since then. I called IRCC yesterday, and the agent informed me that they don't have any record of my file in their system. He mentioned that he sent an email to the concerned department on my behalf. Is there any possibility that my application was lost? I have the tracking number and the recipient's signature. Has anyone else experienced a similar situation? What should my next step be?
Did you received your RTD??