If you have an urgent need to travel, you can contact IRCC through their webform as it is outlined here:
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/passport.html#travel-document
Passport and travel document services in Canada (available for urgent travel only)
You can only get passport or travel document services in Canada if you have a valid reason to travel urgently.
Valid urgent travel reasons include if you’re travelling
- for a medical reason because you have a serious illness
- because of the serious illness or death of someone you know
- because you’ll have financial problems from the loss of a job or business
- to support an essential service
- for humanitarian reasons
- You need a letter from your organization that lists the humanitarian reasons.
The loss of airfare or other travel expenses is not a valid reason for urgent travel.
If you submitted an application in person or by mail and you don’t need to travel urgently, we’ll process it when services resume.
If you don’t need a passport or travel document urgently, wait until services resume.
Get a refugee travel document or certificate of identity to travel urgently
Fill out the
IRCC Web form:
- select the category for a certificate of identity or a refugee travel document
- include your travel date
- include the reason you need urgent services