Congrats!
How soon did you get your RTD after sending the fax and what exactly did you tell them?
I called them on Friday 14th Feb. They said already shipped out through Purolator but no tracking number, the same story that I was listening since 2 months. After I hanged the phone with them, I remembered they requested some documents during the processing of my RTD application and I sent the documents through the fax that they provided me.
What I did, I sent a letter with my UCI number on the top of the letter and with all your personal details (i.e. your name, country of birth, address.... etc) and explained every thing since I got a confirmation that my RTD shipped out on Dec 10th 2024 but not receive it yet.
I send the fax on same day. Friday, 14th Feb. Yesterday I found tag from Canada post asking me to go to nearest Canada post to receive a shipment and it was RTD.
I hope this will answer your question.