I am also in the same situation. I got PPR in Oct 31, 2020 but no VFS in my country was open. My VO is New-Delhi. IRCC also sent email about two-way courier service using Blue-Dart but VFS global said Blue-Dart service is not possible from my country. I sent email to IRCC but got no response.
Our local VFS opened in mid November and got appointment to send my passport on Nov 30. I got my passport back on Jan 21, 2021 but it had no visas, no COPR and no any letters. My medical also expires in Jan 2021.
Already sent them an email but feeling so lost about not knowing what the reason is or what to do. If medical expired, they should've mentioned in the return envelop that I need to do my medical again. If any one of you guys have more insight, that would be great.
The online tool shows that my Application status is "Decision Made" but my other CIC login account shows "In Process".