Omg. THIS happened to me! My consultant waited 2 weeks and didn't get a letter stating what was wrong. Everything was marked completed except for consent and declaration signature. Since we waited and didn't get further details I resigned updated some documents and resubmit. Waited 3 months to get it returned the second time except this time the letter came a few days after that we needed to update the document checklist. Only God knows why we didn't get this information from the first time it was returned. My frustration is sky high!! Try calling them. I did but she couldn't help since the file was already returned!