Received a letter from CIC and do not understand what it states - PLEASE HELP

[brins79]

Hi,

We sent in our application to CIO in Canada and also paid the application fees online using a visa card of $1100, which has been charged to our credit card back in September. We also filled out IMM 5620 with our credit card information on it while sending in our application. We also sent in the Receipt and the transaction approved copies to the CIO.

We got a letter from CIO saying the following:

" Please find enclosed the HPM in the amount of $1100 which you submitted to our office. As your application also included a credit card fee payment form IMM 5620, we are returning your HPM payment.

If you require a refund please contact the financial institution which issued you this negotiable for a reimbursement of funds.

Please refer to the attached Appendix A. Thanks for your interest in canada."

“And in Appendix A - it mentions we have failed to submit the application fee.”


I have the following questions:
[move][/move]
1) We do not understand what the letter states.

Please let me know what the letter say...

 

[Romford]

hi there,
you saying you paid fee online, asfar i know there is no such system that you can pay fee online, secondly where are you from, reason iam asking is that u filled and sent payment form with your application, but in some countries it is not possible to use your credit card this way without 3 digit security code. try to keep it simple use bank draft or same method of payment cic mentioned in guide. seniors to comment aswell on issue plz

 

[brins79]

Hi

I am from the USA.
After 2009 sept there is an option to pay apllication fee online.
So I paid online.

But I dont understand what the letter states, please explain.

Thanks

 

[hellovn]

Hi

I am from the USA.
After 2009 sept there is an option to pay apllication fee online.
So I paid online.

But I dont understand what the letter states, please explain.

Thanks

I don't think you can pay online. You can only pay by credit card!

 

[lapore12]

Online payment of fees is only possible for people in canada.For the rest of the world,people have to fill out the credit card form with credit card details and send it to the CIC along with the rest of the application.Given below are the only categories for which you can pay through Internet.


Payment of fees through the Internet

Application
Immigration Applications for Persons in Canada
Permanent Residence
Right of Permanent Residence Fee
Family Class
Sponsorship application (per application)
Principal applicant
Principal applicant, if less than 22 years of age and not a spouse or common-law partner (including a dependent child of the sponsor, a child to be adopted and an orphaned brother, sister, niece, nephew, or grandchild)
A family member of the principal applicant who is 22 years of age or older, or is less than 22 years of age and is a spouse or common-law partner
A family member of the principal applicant who is less than 22 years of age and is not a spouse or common-law partner
Spouse and Common Law Partner In Canada Class
Sponsorship application (per application)
Principal applicant
A family member of the principal applicant who is 22 years of age or older, or is less than 22 years of age and is a spouse or common-law partner
A family member of the principal applicant who is less than 22 years of age and is not a spouse or common-law partner
Permit Holder's Class
Member of the Permit Holder's Class
Other classes of applicants - Live In Care Givers & Humanitarian and Compassionate Grounds
Principal applicant
A family member of the principal applicant who is 22 years of age or older, or is less than 22 years of age and is a spouse or common-law partner
A family member of the principal applicant who is less than 22 years of age and is not a spouse or common-law partner
Protected Person in Canada
Principal applicant
A family member of the principal applicant who is 22 years of age or older, or is less than 22 years of age and is a spouse or common-law partner
A family member of the principal applicant who is less than 22 years of age and is not a spouse or common-law partner
Temporary Residence
Work Permit (including extensions)
Study Permit (including extensions)
Temporary Resident Permit
Extension of Authorization to remain in Canada as Temporary Resident (extension of visitor status)
Restoration of Temporary Resident Status
Other Services
Permanent Resident Card
Date Modified: 2009-05-21 v1.17

 

[brins79]

Hi,

But on the federal skilled worker catogery it clears states we can pay application fee online by using a credit card after 2009 sept.
We have paid and the amount has been credited to my credit card back in sept 2009.


we have received an appendix from CIC - which states we havent paid the application fee.
and also a letter which mentions the following:

" Please find enclosed the HPM in the amount of $1100 which you submitted to our office. As your application also included a credit card fee payment form IMM 5620, we are returning your HPM payment.

If you require a refund please contact the financial institution which issued you this negotiable for a reimbursement of funds.

Please refer to the attached Appendix A. Thanks for your interest in canada."

The letter from CIC states that they have returned our HPM payment. we have not received any money from them and also do not understand what the letter states.

Can anyone please let me know what the letter is trying to say?

 

[youskal]

Brins,

As far as I know, you can only pay online if you are within Canada.

http://www.cic.gc.ca/english/information/fees/index.asp


Seems like the amount has been deducted, but never reached CHC Canada, so you might need to do the following:

1- If you didn't receive a File Number, this means your application was not filed and put to queue.
2- You need to contact your bank in order to reimburse the amount.
3- IF they returned your application form, you need to file it again including the credit card form with credit card details and send it to the CIC along with the rest of the application.

Youskal

 

[adam912]

I got the same letter!

basically it means you should NOT have paid online because its only for people inside canada, but since you also included form 5620 they will debit your credit card the fees and refund the one you already paid online.

the confusion comes from whether they will automatically refund or do you have to ask for refund?? and if you have to ask for refund is it from the HPM or the bank?


PS: my application was not returned with this letter.

 

[fresher1]

I got the same letter!

basically it means you should NOT have paid online because its only for people inside canada, but since you also included form 5620 they will debit your credit card the fees and refund the one you already paid online.

the confusion comes from whether they will automatically refund or do you have to ask for refund?? and if you have to ask for refund is it from the HPM or the bank?


PS: my application was not returned with this letter.

Hi Senior,
In IMM 5620 form at the last it is written
For official use only Authorization number
What is the authorization number?
While I applied I have not written anything with the assumption that this section is for CIC official only. Also this section is not fillable.
Since Nov I did not get any reply from CIC
what I should do?
your suggestion is higly appreciated.

 

[adam912]

You are not required to fill the authorization number field so what you did is correct.
As for waiting since November, did you check your spam folder??? did they charge your CC?? if not then i suggest Sending a letter to Sydney or just send a new application.
This is an unusually long time, although it happens.
I am not a senior member but i hope one of the seniors would reply to you too.