Hi all,
In February, IRCC requested for some police certificates. We have 2 months to provide these. We submitted them within 1.5 months via webform. We do not have the option to upload it from the linked application. However, we kept receiving the following email even after we have resubmitted the documents and provided all the information as per application form/passports for 3 times. We have no clue what information is not matching. Tried calling IRCC for weeks (8am, 2.15pm, 2.30pm) without luck! What should we do?
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Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, it differs from the one we have on file.
In order to better assist you, we invite you to resubmit your request by filling out the
IRCC Web form and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request.
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