It happens... It's a bug. Continue to reply until you receive your credentials.
If I were you, I would call and pretend the dummy. I would ask if they received our medical exams. As they asked for it, this is included to what they can answer. They had answered me. So in order to answer this, they will access your file and with some luck you can get some more details.
In my case, I had received the credentials to log in and successfully logged in and the next day I received the initial email again and just ignored it, as I had already everything I needed it.
I tried a couple of times over the phone and through webform but it didn’t work. They straight away say that we can’t access your file due to priority policy. The thing that I’m wondering about is that they approved my medical the same day they received and after that no update. I also didn’t receive my biometrics refund which makes me worry.
You were right. This way they access your file. Just talked with an agent said that you have passed medical exam and you have to wait for final decision. I asked if there is anything else required on my file, he said that I can’t access more details of your file due to policy but I don’t see anything that’s required at the moment by looking at your file and everything looks good!
