a letter shared to me by a friend when she did a follow-up for her application for a QSC...(on her 2nd month)
Subject: processing time of your immigration case
We have received your request for information concerning your case. We inform you that the Department has adopted new rules for the receipt of applications. As well, a letter confirming the opening of your folder will be sent to you within four to six months, on condition, however, that your file is complete.
Your folder will be regarded as complete if you fill all of the requirements, that is to say: you have completed and signed the application form and attached the required documents (annexs, declarations, etc. ) as well as the payment (in Canadian currency only) accurate and complete of the fees. If your folder is not complete, your application will be returned to you by regular mail without having been treated.
We will respond to your request for information on your folder only if we have gone beyond the period of treatment which applies to your country of residence. In this situation, you will be able to communicate with us by phone to one of the following numbers:
Montreal Region: 514 864-9191
elsewhere in Quebec (without charge): 1 877 864-9191
from outside of Quebec: 1,514 864-9191
Our services are available to the following hours:
Monday, Tuesday, Thursday and Friday: 8 a.m. to 16:30 p.m. (Montreal Time)
Wednesday: 10:30 to 16:30 p.m. (Montreal Time)
Under the Law on access to documents held by public bodies and the protection of personal information, the Department is not authorized to send you information about your folder by email. You will find information on this policy in our Internet site.
If you want to that another person obtains personal information which concern you or whether it acts on your behalf, you need to get an authorization in this sense to the office responsible for processing of your folder. You will find a proxy form in our website.
Receive, Madam, Sir, Yours sincerely.
F. Howe
Contact Center customer care
department of immigration and cultural communities
Montreal Area: 514 864-9191
elsewhere in Quebec (without charge): 1 877 864-9191
from outside of Quebec: 1,514 864-9191
If you need to communicate with us again, please use our Secure form
available at www.immigration-quebec.gouv.qc.ca/e-mail.