PRTD Portal Submission Button Greyed Out Still

[lvjiufeng]

• completed all mandatory forms
• included proof you paid your fees
• completed the consent and declaration

All of these are green read to submit status. The bottom "Submit your application" button is still greyed out. Very frustrated. I have applied urgent on the PRTD and I don't want to miss my flight.

Does anyone experience the same thing?

"There was a technical error when handling our request. Please try again later." This message poped up when I first logged in.

 

[mdkjb]

Hi @lvjiufeng, was this resolved for you? How did you proceed?

Also,the PRTD section is greyed out for me on the portal.
I saw some people saying that this is because I'm still in Canada and that it should be available once I'm out of Canada. Is that true? Did you experience this and can confirm?

Context: I'm received the e-COPR on Oct 13, but my photo is still under review. I'm travelling in December and want to make sure I can return to Canada without any issues.

 

[lvjiufeng]

I am doing this for my dad and I am in Canada. I heard other ppl did it successfully in Canada but not me. I used a VPN but it was not working too. I asked my friend to do it for me but this friend is in the other province and it was still greyed out. I waited about 1 month and this friend had a chance to travel to my dad's city and this time it was submitted. I don't know if this PR portal can detect the IP location of the city or province in China.

My dad's travel time is 10 days away but I haven't heard anything from IRCC. Webform or call Visa Centre are all useless.

The flight ticket will be wasted and I will buy him another one to Seattle and pick him up there.

 

[mdkjb]

I am doing this for my dad and I am in Canada. I heard other ppl did it successfully in Canada but not me. I used a VPN but it was not working too. I asked my friend to do it for me but this friend is in the other province and it was still greyed out. I waited about 1 month and this friend had a chance to travel to my dad's city and this time it was submitted. I don't know if this PR portal can detect the IP location of the city or province in China.

My dad's travel time is 10 days away but I haven't heard anything from IRCC. Webform or call Visa Centre are all useless.

The flight ticket will be wasted and I will buy him another one to Seattle and pick him up there.

Thanks for your response! so you mean the PTRD section was available when your friend travelled outside of Canada? Was it on your friend's account or yours?

 

[lvjiufeng]

Thanks for your response! so you mean the PTRD section was available when your friend travelled outside of Canada? Was it on your friend's account or yours?

It doesn't matter whose account. Anyone can use a new email to register a new account with the correct document that you want to send.

 

[eblanc]

FINALLY FIXED IT!!!!!

I had uploaded my PR card for ID, had gone back and forth with Canada customer service and someone on customer service suggested I uploaded "Primary document or Passport" I did. I wrote the last form again (signature or w/e) I made sure to type the characters and not select the autofill that chrome uses, and lo and behold. it Worked!!!

 

[Isha gautam]

Hi does anyone know in the PR portal to apply for PRTD the view button is greyed out, why is that and what does it mean

 

[Kanzivino05]

Hi all,

when you select "other" for reason for Urgent, there is a section where you are supposed to explain the purpose of it being urgent. It's not obvious because there is no box to type the explanation until you hit "edit" above the section that shows documents you have loaded to support your explanation. Once you enter a explanation you can save it and your text will then save and be visiable. It isn't user friendly and hard to catch.

Hope this helps!

Fellow applicant who is frustrated.

 

[Mollysan]

You saved me!!

Hi all,

when you select "other" for reason for Urgent, there is a section where you are supposed to explain the purpose of it being urgent. It's not obvious because there is no box to type the explanation until you hit "edit" above the section that shows documents you have loaded to support your explanation. Once you enter a explanation you can save it and your text will then save and be visiable. It isn't user friendly and hard to catch.

Hope this helps!

Fellow applicant who is frustrated.

 

[laurenzhang]

Hi all,

when you select "other" for reason for Urgent, there is a section where you are supposed to explain the purpose of it being urgent. It's not obvious because there is no box to type the explanation until you hit "edit" above the section that shows documents you have loaded to support your explanation. Once you enter a explanation you can save it and your text will then save and be visiable. It isn't user friendly and hard to catch.

Hope this helps!

Fellow applicant who is frustrated.

laurenzhang
Newbie

Thank you very much for your explanation, it helped me a lot, I followed your instruction and got it sort out. haha