I exactly received the same message from IRCC after I submitted the online webform.Received the below reply from IRCC yesterday:
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and can confirm that your application is still in process.
All the required documents and information have been received by the responsible office for the moment.
Due to the ongoing situation related to the novel coronavirus (COVID-19), some IRCC offices are currently operating with reduced or critical staff only.
We are working on processing applications as quickly as possible; however, processing times are affected and any disruption caused by COVID-19 is not reflected accurately on our website. We will make all the necessary efforts to finalize your application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Sincerely,
- Download application forms and guides
- Change of address
- Check your application status
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
This is the exact same reply I have received in the past to all my web form enquiries.
Any idea how long they're going to take?