sorry for bumping an old thread.
My friend applied through premiers sometime early September, He payed the full cost in advance as they told him of a promotion going on (Lower charge if he pays within a week),
He briefly filled up the immigration forms excluding the dates of employment, study etc. He was asked for a passport copy at the time of payment.
Now, My friend went to cancel his application as He wants to go for Masters, so He went to premiers and asked for cancellation as He wants to go as a student now
Premiers told him OK fill up the cancellation forms stating reason etc. and they will get back to him in a weeks time,
After 3 weeks he got an email saying there is no refund at all,
I went with him and spoke to the management which said that the contract clearly mentions no refund if the processing has started,
We asked them we have not submitted any document, no IELTS, Employment letter, Transcripts so what exactly are you processing,
The response was we have your forms and passport copy, We said what exactly are you guys "processing" with the passport copy?
They did not agree and kept saying sorry process has started, After talking to the person (management team) for 40 minutes about the exact same thing,
The verdict was I will try again and speak to the higher management, which will be in office on 7th of January so we will get back to you.
This is a clear fraud in my opinion, if my friend had submitted Employment letters, IELTS, transcripts it would make sense of processing started but with a single passport copy and a half filled immigration form this is a disgusting way to earn money.
Please do yourselves a favor and not go to Premiers, Just ask the amazing people on the forums here, the members here provide the best unbiased advice you can get.