Sent a message to IRCC two days ago and then today I got this
"Hi. Sorry to hear you’re having a difficult experience. You will receive an email once your information has been reviewed and your eCoPR is ready to be downloaded. Some cases may take longer than others if we need to validate the information. We appreciate your patience. If you have questions, contact us at the email address the one ending in @cic.gc.ca that sent you the original invite with the subject line: IRCC - Permanent Residence Portal (PR Confirmation) / Portail de résidence permanente d’IRCC (confirmation de la RP)."
Of course it's still generic.
"Hi. Sorry to hear you’re having a difficult experience. You will receive an email once your information has been reviewed and your eCoPR is ready to be downloaded. Some cases may take longer than others if we need to validate the information. We appreciate your patience. If you have questions, contact us at the email address the one ending in @cic.gc.ca that sent you the original invite with the subject line: IRCC - Permanent Residence Portal (PR Confirmation) / Portail de résidence permanente d’IRCC (confirmation de la RP)."
Of course it's still generic.