Hi all! I had so many issues with this portal. It wouldn't let me submit the original mandatory document through the portal and would only say "in progress". To fix this, I went through that document again through chrome instead of safari and it solved my issue! Hope that helps!
PR Card Renewal - Online Portal application - Unable to click Submit
- Thread starter Maulik07
- Start date
Name attachment in the format they shown there. If that name format is not correct , button won't be working
for 'IMM 5444" I faced issue. All entities were properly filed. but the button was "In progress" and not green. I solved it in the following way.There was a question "Have you ever been issued with a travel document" tick it and write something in comment. then save all pages and complete application all pages. Then the "ready to submit button" will be displayed in green. Now go back and untick "Have you ever been issued with a travel document" box and remove comments you entered and save all the pages. The button will be green. Also you have to write "not applicable" in the text box given for justification if minimum number of days are not met. ie don't leave that column empty. This is how I solved it. It's funny , but it's better than that PDF thing they used before. it took 4 hrs to figure it out.
I think the problem is with browser caching. Try closing your session and opening a fresh incognito/ private session. It worked for me, Thanks!
Thank you medabor, this was the issue for me, had to enter the reason using the edit button, then resign.
This is the way. Although first step isn't bound to Firefox. Can confirm it can be done in Chrome. You have to upload the primary ID document ie passport for submit button to become enabled.
I mistakenly had put passport info under "Travel Documents and Passport" when it should have been 'Passport or Other Primary ID Document'. this had to be deleted and then the consent form recompleted - THEN the submit button was enabled and the application could be submitted.
In case it helps someone: I finally fixed this and one of two things made the difference (I did both at once so don't know which one):
- I wrote something in the humanitarian section (just "I'm writing something here so the website might stop glitching and let me submit")
- I signed my name with my middle name as well in the signature form. I normally wouldn't sign anything like that, but it matches what I wrote in the 5444 which had a middle name, as does my PR card. Probably this was it.
That is exactly the issue . SIGNATURE REQUIRES YOUR FULL NAME as it is displayed in the main 5644 FORM. Otherwise it keeps sending you back to square one to "correct" the form, which takes of the green ready form to an incomplete form. The fact thatthe full name is required must be reviewed by the IT and IRCC does not bother.
The status of IMM 5444, IMM 5644 forms, the supporting documentation and proof of payment are "Ready to submit" but when I sign the "Consent and declaration", only IMM 5444 goes back to "In progress" status. And when I update the IMM 5444, the "Consent and declaration" form needs to be signed again and the cycle repeats. I tried a few suggestions mentioned in this thread already, but I'm still stuck in this loop.
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As I explained a few hours ago, you need to SIGN WITH ALL THE NAMES YOU HAVE ON YOUR PASSPORT that you indicate on the 5644 form, Of course, this should not happen as it is a signature and it does not ask for full name, but this system is terrible and IRCC may not care at all about it. My siggestion is to submit in paper next time as the government loves being in the prehistorical ages.
Hi,
I am also stuck in this loop.
No errors, nothing on any table. What did you do to overcome this?
I am so sick of this portal. Had the full name on consent form. Even then same issue.
Do we have to select the checkbox which talks about parent/child question on consent form or is that not required?
Hello Updinder,
I know the portal is such a pain. I was able to submit my application after I updated today's date to 1st August 2023 in 4.1 Address History (Inside and Outside Canada) and 4.2 Work and Educational History (Inside and Outside Canada). I hope this works for you too.