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Pr card renewal online file returned due to photos are missing

D

dangga00

Full Member
May 31, 2013
25
10
FWIW, in our case, PR card renewal application was originally submitted on Jan 16, 2023.
Then on Feb 21, 2023, got the "Photos are missing" status.
Resubmitted on Feb 21 (same day), with same photo and same payment receipt and documents.
Status as of today: Submitted; but the "Photos are missing" status is still visible.

Photo was taken at a chain local photo studio in Vancouver for $30 (specializing in passport photos etc) - wondering if we overpaid if anything LOL.

@empab @pranavchauhan @Alberto70

Edit: Thank you @Ponga - yes, to clarify, I've read that a lot of contributors here reported it's a glitch, I thought I'd share our journey to add to the DP. And I hope in our case it's also the system glitch that prompted the "Photos are missing" status, not that the photo taken was problematic.
Thank you.
 
Last edited:
P

Ponga

VIP Member
Oct 22, 2013
10,409
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dangga00 said:
FWIW, in our case, PR card renewal application was originally submitted on Jan 16, 2023.
Then on Feb 21, 2023, got the "Photos are missing" status.
Resubmitted on Feb 21 (same day), with same photo and same payment receipt and documents.
Status as of today: Submitted; but the "Photos are missing" status is still visible.

Photo was taken at a chain local photo studio in Vancouver for $30 (specializing in passport photos etc) - wondering if we overpaid if anything LOL.

@empab @pranavchauhan @Alberto70
Click to expand...
https://www.canadavisa.com/canada-immigration-discussion-board/search/21644780/?searchform=1&q=photo+glitch&t=post&c[child_nodes]=1&c[nodes][0]=57&o=relevance

Many people are reporting that this is a glitch in IRCC's system. Check the link above to the many threads in this very forum, discussing this.
 
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M

Mulory

Newbie
Mar 13, 2023
5
1
dangga00 said:
FWIW, in our case, PR card renewal application was originally submitted on Jan 16, 2023.
Then on Feb 21, 2023, got the "Photos are missing" status.
Resubmitted on Feb 21 (same day), with same photo and same payment receipt and documents.
Status as of today: Submitted; but the "Photos are missing" status is still visible.

Photo was taken at a chain local photo studio in Vancouver for $30 (specializing in passport photos etc) - wondering if we overpaid if anything LOL.

@empab @pranavchauhan @Alberto70

Edit: Thank you @Ponga - yes, to clarify, I've read that a lot of contributors here reported it's a glitch, I thought I'd share our journey to add to the DP. And I hope in our case it's also the system glitch that prompted the "Photos are missing" status, not that the photo taken was problematic.
Thank you.
Click to expand...
I am exactly in the same situation as you are. My application was returned ( I don't know exactly when there was no email notification) with "photos are missing" status. I used a local chain photo studio as well, so pretty sure the photos are valid. On Feb 21, 2023 I resubmitted the same application as every item had a green check mark, including the photos. It's not possible to submit the application without a valid photo...

I'm sweating a bit because I have travels planned in mid June. I'm debating if I should create a second application as an urgent request.
 
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pranavchauhan

Full Member
Mar 7, 2015
34
5
dangga00 said:
FWIW, in our case, PR card renewal application was originally submitted on Jan 16, 2023.
Then on Feb 21, 2023, got the "Photos are missing" status.
Resubmitted on Feb 21 (same day), with same photo and same payment receipt and documents.
Status as of today: Submitted; but the "Photos are missing" status is still visible.

Photo was taken at a chain local photo studio in Vancouver for $30 (specializing in passport photos etc) - wondering if we overpaid if anything LOL.

@empab @pranavchauhan @Alberto70

Edit: Thank you @Ponga - yes, to clarify, I've read that a lot of contributors here reported it's a glitch, I thought I'd share our journey to add to the DP. And I hope in our case it's also the system glitch that prompted the "Photos are missing" status, not that the photo taken was problematic.
Thank you.
Click to expand...
after resubmitting, status stays "photos are missing" but your application will still be processed and eventually status gets cleared when they dispatch your card.
 
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P

pk312

Newbie
Jan 16, 2023
6
0
pranavchauhan said:
after resubmitting, status stays "photos are missing" but your application will still be processed and eventually status gets cleared when they dispatch your card.
Click to expand...
Thanks Pranav.
Approximately does it take around 2-3 months to get the PR card after resubmitting?
 
A

Alberto70

Star Member
Nov 6, 2011
57
3
Ponga said:
https://www.canadavisa.com/canada-immigration-discussion-board/search/21644780/?searchform=1&q=photo+glitch&t=post&c[child_nodes]=1&c[nodes][0]=57&o=relevance

Many people are reporting that this is a glitch in IRCC's system. Check the link above to the many threads in this very forum, discussing this.
Click to expand...
My PR was delivered on Feb 20.
The "photo missing" warning disappeared after a couple of weeks.
I didn't resubmit the application. Everything went well and it took, ,more or less, 2 months for the card to arrive.
 
M

maplecult

Newbie
Oct 14, 2019
3
0
Hello, I submitted in February PR renewal online for me and my son the same day. Yesterday I found my application returned due to incomplete, even didn't find anything incomplete. So redo the consent and resubmitted. Now in my or renewal portal, there are 2 applications ( 1submitted on Feb 08, 1 submitted on March 17) which both show submitted+reason of return (incomplete), view button is on grey, but I don't know what's happening to my son's application as it was not showed Returned before I redid mine, is it disappeared in the system? And how about mine? Is it still incomplete? Did anyone may help me for that? Thanks.
 
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maplecult

Newbie
Oct 14, 2019
3
0
Alberto70 said:
My PR was delivered on Feb 20.
The "photo missing" warning disappeared after a couple of weeks.
I didn't resubmit the application. Everything went well and it took, ,more or less, 2 months for the card to arrive.
Click to expand...
I got my application returned,I redid the consent in the same application and clicked submit, was that what you did?
 
A

aanchalsingh

Full Member
Jul 17, 2017
38
0
Mulory said:
I am exactly in the same situation as you are. My application was returned ( I don't know exactly when there was no email notification) with "photos are missing" status. I used a local chain photo studio as well, so pretty sure the photos are valid. On Feb 21, 2023 I resubmitted the same application as every item had a green check mark, including the photos. It's not possible to submit the application without a valid photo...

I'm sweating a bit because I have travels planned in mid June. I'm debating if I should create a second application as an urgent request.
Click to expand...
Hello , I have exactly the same timeline and same condition/status as yours. Did you get any update ?
 
D

Damsacci

Newbie
Mar 20, 2023
2
0
Hi there, I've applied more than one month ago for the PR Card and and just today appear that "Photo are Missing" but the botton is greyed and I can't do anything to edit the application, and I'm sure that I've uploaded the photos correctley.
So I'm wondering if now I have just to wait for the PR Card because the application is still under review or if I have to submit a new one.
Does someone of you in the same situation just waited for the Card even with the "Photo are Missing" and recived the Card?
Thank you so much
 
O

Ottawa1243

Newbie
Mar 21, 2023
1
0
Alberto70 said:
No! I didn't resubmit the application. The photo missing message disappeared itself after 2 weeks and my PR card was delivered.
Click to expand...
Hi, did you receive an email saying that your application was approved before getting your PR card delivered? Also, if it took your card about 2 months to arrive, does it mean you applied around the month of Dec/Jan? If I applied in Feb, does it mean I'll get my card in March/April? Thank you a lot
 
A

Alberto70

Star Member
Nov 6, 2011
57
3
Ottawa1243 said:
Hi, did you receive an email saying that your application was approved before getting your PR card delivered? Also, if it took your card about 2 months to arrive, does it mean you applied around the month of Dec/Jan? If I applied in Feb, does it mean I'll get my card in March/April? Thank you a lot
Click to expand...
Hi,
No, they didn't send any email.
I applied on December 20, 2022. If you consider the Xmas holidays, the entire process took less than two months.
I believe you should receive your PR card next month.
Good luck
 
M

Mulory

Newbie
Mar 13, 2023
5
1
aanchalsingh said:
Hello , I have exactly the same timeline and same condition/status as yours. Did you get any update ?
Click to expand...
No update unfortunately. The photos are missing message is still there too. I wish there was a way to get more information on the status.
 
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