I would recommend just filling out a new paper application, new photos and sending it in. You probably don't need to pay the fee again. I did my soft landing in 2020 at the height of COVID-19 pandemic and never got my PR card. Finally made plans to move to Canada. In Nov 2021, submitted new paper applications along with new photos and $50 receipts. Yesterday, got the notification that my PR card has been mailed and today got an email that they will be refunding the $50.
Did not know I could even do that. More depressing knowing I have to wait longer. Will try this and see how it goes. Have nothing to lose beyond $50. Just hate no one gives you exact answers.