I had my last (5 years ago) card go missing "in production" and it turned out there was some snafu between "approved" and "sent" that was never fully explained, (said it was a "printing" problem...) but it took quite few long, patient phone holds and emails to finally get someone who could access the process to ID the problem and fix it on their end. Unfortunately I did not keep good notes on how I got thru to a helpful human (and it likely has changed) but it took some doing. I would suggest doing nothing until Jan 3 or so as I doubt there are bodies any place useful till then. Then I would call whatever immigration phone numbers you can find on-line until you get a human - any human - explain your problem and see if they can please give you a useful phone number or perhaps research themselves. It may take a couple of calls/emails but eventually you tend to find someone who knows how to unlock the code. But I would wait till a few days after Jan 1. And log all your attempts at contact. Good luck. Still waiting on my renewal that was AORed Nov. 24 fwiw. (One thing I remember trying was calling the local Sidney number instead of the 800. I think that got me to a human at some point.)Already checked the status on this link. This is the update I see:
Any number/email ID which can be used to know what is happening with app as card is already in production from last 8-9 days?
- We received your application for a permanent resident card on October 13, 2021.
- We sent you correspondence acknowledging receipt of your application(s) on December 15, 2021.
- We started processing your application on December 15, 2021.