Hi,
I am in the same boat.
I've applied for my second renewal on June 11t, 2020.
Got AOR on September 17th
I've called and sent many web-forms, and they told me that my application was approved in September! Yet, they told me that my card was randomly selected for in-person pick-up from the Montreal office which apparently is closed. In December I got a request for new photos to be sent, and in my last call, they told me that my card is in the queue for production since February 22nd. So now I am just waiting....