Hi guys just sharing some info, which may be helpful to some of us
After waiting for more than 3 months (landed on June 30, 2015), We called CIC call center this morning. At first my wife called, through conference call as you can only call from Canadian number, a lady replied that one has to apply for PR, even if you are a new PR. Further, she mentioned that she cannot see my wife's info in her system, so definitely my wife must apply for PR card. As I am her legal representative, we did this while apply PR, I again called them and explain all the story (waited for 3 months and got completely B***S info this morning), upon hearing this the guy transfer my call to his manager. The manager then replied to me that the office who helper us landing forgot to complete my wife's application at the port of entry. This is the main reason that my wife ecas profile is still "Decision Made" but not "Complete". CIC has now send email to the port of entry, Niagara Falls, to confirm my wife's landing and then once, confirmed they will start processing my wife's PR card.
Two things that I learned
1. You must confirm from landing office that s/he completed you application
2. The call center always gives BS info, so try to call them 2-3 times before taking the next step.