This was the reply I got from them for the webform.
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided regarding your police certificate and have forwarded it to the responsible office.
They will contact you if further information is required or if a decision is made on your application.
We hope the information provided is helpful in assisting you with your enquiry.
After 4 days of receiving this, I got a message in my CIC account saying that the application was opened and I have to pay the fee again since it was refunded. Hope this helps!
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and have forwarded it to the responsible office.
Furthermore, we are pleased to confirm that the application is still in process.
Due to the impacts of
COVID-19, we cannot process applications normally and we cannot provide accurate
processing times for most applications.
We are working on processing applications as quickly as possible and we will make all the necessary efforts to finalize the application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
This was the reply I got from them for the webform.
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided regarding your police certificate and have forwarded it to the responsible office.
They will contact you if further information is required or if a decision is made on your application.
We hope the information provided is helpful in assisting you with your enquiry.
After 4 days of receiving this, I got a message in my CIC account saying that the application was opened and I have to pay the fee again since it was refunded. Hope this helps!
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and have forwarded it to the responsible office.
Furthermore, we are pleased to confirm that the application is still in process.
Due to the impacts of
COVID-19, we cannot process applications normally and we cannot provide accurate
processing times for most applications.
We are working on processing applications as quickly as possible and we will make all the necessary efforts to finalize the application as soon as possible.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
This is we got today hopefully they open ours too