I've just received this answer to my webform, in which I clearly explained + screenshots that I did not receive my ppr even thought it was sent on February 27th. There was a typo in my email (it's my fault, I know, stupid mistake, I hate myself for it) and I fixed the typo afterwards and my email is now correct in their system.
"Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
The Government of Canada is closely monitoring the novel coronavirus (COVID-19) and any impacts on IRCC clients.
You are outside Canada and your permanent residence application has been approved, but you can't travel to Canada before your documents expire, or your documents have already expired? Rest assured that you do not need to contact us until you are ready to travel to Canada.
When you are ready to travel to Canada, we invite you to follow the instructions on our website to notify us. We will then tell you what to do next.
For more information on the situation and to receive up-to-date information, we invite you to verify our website.
"
My aor is August 2019
My vo is Ottawa
My medicals expired earlier this month and I didn't get any updates. I'm deeply frustrated. I don't know if they are aware that I don't have a passport request email. I literally explained twice + time over the phone. Any idea on what I should do?