Tommorow the server is gonna down for maintenance during Abu Dhabi working hours so i think they will stretch to next week now. And by saying you'll receive ppr shortly is something new to meI had raised a webform before I got bvl regarding my current situation. I got a response on Sunday, saying "you'll receive a ppr shortly on your online account". Didn't hear from them yet. Tomorrow is their last working day, let's see.
I have seen usually they do correspondence on Wednesdays, Thursdays. Most of the times that's what I noticed.