+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
do you guys think it would be a good idea to contact them via Facebook, and explain the critical situations we're in?
 
I doubt that friend. I sincerely doubt Facebook will help. I don't even know what kind of update I was sent when it wasn't visible and it will be one whole week tomorrow since that mysterious update.
 
I got such a fake/false hope when I received that email... Now that has turn out to be such a heart break...