Hi there
I do not want to disappoint you but just FYI.....
I have been in same situation for my wife's PCC, her record was clear though we waited for 7 months and still didn't get it, Finally we gave up and withdrawn application because we needed her passport for another reason.
I tried all possible ways to contact BLS, CGI, Regional passport office in the India and even local police station and couldn't made it.....
I still don't know the reason as they did not provide me any satisfactory reason. BLS and Regional passport office were blaming each other that BLS " we sent it from here already and we are waiting for their reply" where as RPO "we did not get anything from them, whenever we'll get it, we'll reply ASAP"
I hope you will get ur wife's plc ASAP and u guys dont have to undergo same situation as us.....
Thank you
Danny