Hey Pablo,
This is what i sent:
Enquiry: I have sent my documents to request the Informe de Datos Registrales, the documents were received on February 3rd, 2015. Last week I received a second reminder letter from CIC-Ottawa, asking for my police certificate. I have 30 days to provide the certificate otherwise they will make a decision on my application. Is it possible you can provide me a summary of the status of my police certificate application? Any advice how I can explain this to the CIC-Ottawa office? I will be visiting Mexico next week, can I request the police certificate by myself?
This it what i got:
Mr. Ruiz,
Your application is in process and you will be advised when police clearance has been completed. However, we are unable to advise of processing times at this time as third party processing times are involved and outside of our control, you can request the document with the attached letter directly at the PGR offices. Please visit the following website in order to obtain more information on how to apply for a federal police certificate in Mexico:
http://www.pgr.gob.mx/servicios/constancia/antecedentes%20registrales.asp
mtymexmontreal, check the previous link and you will find al the information to request la constancia.