Please someone advise if it is normal. When I send documents to CIC-Calgary <
CIC-Calgary@cic.gc.ca>, I receive following message in reply:
Service Disruption - Calgary IRCC / Interruption de service - Calgary IRCC
This mailbox does not respond to general inquiries. To request a status update on an open application or to obtain further information, please follow the instructions at the following link:
https://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=052&top=3
Please note that in accordance with the Public Health Authority of Canada, our office is closed for walk in services. Only clients that have been contacted by our office for an appointment will be permitted to enter.
Visit our website for additional details:
https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-special-measures.html
Your patience is appreciated as we navigate Covid-19 with you.
NOTICE FOR REFUGEE CLAIMANTS:
Effective March 17, 2020 and until further notice, this office will be closed and will no longer be receiving refugee claims or processing Refugee Protection Claimant Document (RPCD) renewals in person.
On October 6, 2021, we launched the Canadian Refugee Protection Portal. If you’re in Canada and want to make a refugee claim, find out how to
submit your claim online through the portal.
If you can’t apply online
You may be able to submit your claim another way. Find out what to do if
you can’t submit your claim online.
Expired Refugee Protection Claimant Documents (RPCD) are valid until further notice. You can use your acknowledgement of claim letter or RPCD (valid or expired) to prove you’ve made a refugee claim. Service providers have been advised of this measure.
If your RPCD was lost or stolen, send an email to
IRCC.RPCDLostStolen-DDAPerduVole.IRCC@cic.gc.ca. The subject line of your email should say if your RPCD was lost or stolen.
After we get your email, we’ll invite you to sign up for Canada Post’s epost ConnectTM service. We’ll communicate with you using this secure service to help you with your lost or stolen RPCD.
We can’t replace RPCDs right now. We can only provide temporary documents.
When our offices re-open, we’ll contact you using epost Connect to set up an appointment to replace your RPCD.
Thank you for your cooperation.