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I just called, the agent told me medical is in process and BG not started....Then my BGIP is fake...

Sept 23 applicant
Yeah is fake, I called them also they told me my secruity has not started why my cic shows bgip.
My medical was passed before because we did up front now it shows not needed because my spouse and son medical has expired. I saw on gcsm notes that they needed another medical but they never sent us a request so they did another medical last month which is yet to updates till now. I called cic they said they have it on their system they haven't just attached it to my file.