Hi. Are you inland or ouland? I heard that IRCC call centre is only for inland applicant. Which number you used to dial in? How was your experience talking to the call centre agent? Sorry for so many questions as I am planing to call them tonight. My application received on 30Jan17 but still I have not received the AOR1 email.
Regarding secondary office, I understand they are rettering to local visa office.
Thanks in advance.
Dont worry about the questions. That is why we all are here for to ask queries and help find answers

I am outland applicat under PNP SINP (unfortunately, paper based) stream, applying from US, hence Ottawa set as my local office since Buffalo office closed down several years ago. As for experience with cic reps, you might have different experiences depending on the agent. The person I spoke to was very courteous and willing to respond, but then another time a lady received my call and she kept reiterating that my application is recent and within processing time. Clearly not interested in providing any information. I understand its not been too long since AOR, but all I was seeking information about the local visa office processing my application. Anyways, be very specific in information you are looking for and you may or may not have luck getting information. Of course, it doesnt hurt to try, but you are satisfied talking to real person than waiting on email with odds of getting ignored.