I just called again, and the rep was very helpful unfortunately they hvae rejected my prints again. This just leaves me devastated since we've been working on this since March, have spent huge $ on postage, have submitted several sets of fingerprints.... and now we're already 30 days into our 90 day deadline from the Canadian consulate. I'm going to have my fingerprints done +again+, but I just don't know whats going to make this set any different from the last 7, and this is the only thing holding up our application for PR. I'm so frustrated and I'm starting to feel like this is just utterly hopeless.