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PGP 2018 finally got PPR for my parents, BUT it is confusing?? Received two emails with different?

minecraftwonderness

Star Member
Dec 24, 2018
107
13
When we applied for the PR for PGP 2018 around Sep 2018, my parents for the first time visited me on a visitor visa, it was a pleasant surprise. So obviously I gave my local address since I've been sending everything within Canada.

A little bit of the timeline if it helps anyone.

AOR around Jan 2019 after a bit of a back and forth.

Around June 2019 they got the medicals (passed)

Shortly after that Sponsor decision approved.

Around September 2019, they wanted proof of relationship between me, my parents and also proof of relationship between Principal applicant and dependent my mother.

By September, we all came down to India on a vacation. So it was easier to apply for the marriage certificate for them, and also police clearance certificate in advance. We submitted everything.

Jan 2020, while I randomly checked eCas, I saw that DM made for both the sides. Nothing changed in IRCC.


I checked my email today (I am the representative as well) and I got the following conflicting emails. First email has the following.

Neither my Canadian address had changed nor my Parents' Indian address had changed. First email asks to submit the passports to CPC Ottawa, immediately the second email asks to send it to VFS India.

None of us are in Canada now, as I am still in India (working remotely in Canada) paying mortgage to my house every month in Canada with a permanent address. We cannot send the passport to Ottawa from India because it is risky and they won't return the passports back to India. Should we ignore the first email and directly send the passports to VFS??

The primary office is mentioned as CPC Mississauga but the same PDF has VFS DELHI information. I will be returning to Toronto by the end of March.

----------------------------------------------------------------------------(first email)-----------------------
Dear XxxxxxxxX

The processing of your application for permanent residence in Canada is almost complete. You must complete the
following steps within 30 days in order for our office to issue your Confirmation of Permanent Residence and, if
applicable, permanent residence visa. If for any reason you are not able to meet this deadline, please inform us
immediately with details concerning your situation.
STEP 1: UPDATE YOUR APPLICATION
(If none of these conditions apply to you, you may proceed to STEP 2)
Have there been any changes in your life circumstances since our last correspondence?

 Change in marital status: Marriage or common-law union, divorce, annulment, legal separation;
 Death of the sponsor, the principal applicant or any accompanying family member;
 Birth or adoption of a child, including grandchildren born to dependent children;
 You, the principal applicant, or any of your family members have been charged or convicted of a criminal offence.
If any of the conditions apply, you must inform CPC Mississauga via the Case Specific Enquiry form at the following
link: https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

STEP 2: DETERMINE IF YOU NEED TO SUBMIT YOUR PASSPORT(S)
 Determine if you are holder of passport(s) from countries whose citizens need a visa or an Electronic Travel
Authorization (eTA) to travel to Canada, by checking this website:
http://www.cic.gc.ca/english/visit/visas-all.asp.
 If you are holder of passport(s) from countries whose citizens need a visa to travel to Canada, you will need to
submit the passport for you and for each accompanying family member. To avoid complications with international
travel, it is recommended that your passport(s) be valid for at least 6 months. Your passport must have at least two
blank pages. If a child is included on your passport, you must have one blank page per accompanying child. Please
note that you STILL need to submit the passport even if:
o You have a valid Canadian temporary residence visa.
o You are a permanent resident of the U.S.A AND holder of passport from countries whose citizens need a
visa to travel to Canada.

 If you are holder of passport(s) from countries whose citizens need an eTA to travel to Canada or a holder of
passport(s) from the United States, you will need to submit one photocopy of the photo page and any pages
containing amendments of the passport for you and for each accompanying family member. Please do not send your
original passport(s). Your passport(s) should be valid for at least 6 months.

If you are currently residing in Canada and you intend to travel by air to another country prior to becoming a permanent resident, you will be required to apply and obtain an eTA prior to boarding.

***Please note that Confirmation of Permanent Residence and permanent residence visas cannot be issued to holders of
Diplomatic, Official or Military passports. You must have an ordinary passport.***

STEP 3: PREPARE YOUR DOCUMENTS
1. Passport(s) OR photocopy(ies) of passport(s), as explained in Step 2.
2. Two (2) photos of yourself and of each accompanying family member. See our specifications at
www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf
3. One pre-paid return envelope so that we can return your passport(s) and Confirmation of Permanent Residence
documents. See Step 4 for instructions regarding the return envelope.
4. The completed and signed Annex A listing your current mailing address.

STEP 4: SUBMIT YOUR DOCUMENTS
 If you do not have a mailing address in Canada or the U.S.A, or if you are unable to submit the required

documentation for you or your accompanying family members to the addresses below, please send an email to CPC-CTD-Ottawa@cic.gc.ca so that we can send you instructions for submitting your documents to a visa office which is

the most convenient for you. Please note that our office will not return passports to an address outside North America.
 If you have a mailing address in Canada:
- The pre-paid Xpresspost envelope must be from Canada Post. Please note that we will not return documents to
a Canadian address via any other courier.
- Submit all documents by mail in a single package and send to the following address:

CPC – Ottawa – PR
PO Box 9780
Ottawa ON K1G 4B9

DO NOT FILL OUT THE ADDRESS SECTION ON YOUR CANADA POST RETURN ENVELOPE.

 If you have a mailing address in the U.S.A.:
- The Self-Addressed pre-paid envelope should be arranged with a courier that delivers between Canada and the
U.S.A.
- Submit all documents by mail in a single package and send to the following address:

CPC – Ottawa – PR
365 Laurier Avenue West
Ottawa ON K1A 1L1

COMPLETE ANNEX A FOUND AT THE END OF THIS DOCUMENT AND SUBMIT IT WITH YOUR
DOCUMENTS.

Regards,
Case Processing Centre – Mississauga
Immigration, Refugees and Citizenship Canada
Government of Canada

------------END OF FIRST EMAIL------------------

Second email is not posting so attaching the image.











-
 
Last edited:

minecraftwonderness

Star Member
Dec 24, 2018
107
13
The following is the second email received within a minute after the first email.

Dear XxxxxxxxxxxxxxxxxxxxxxxxxXX

This is in reference to your application for permanent residence. To finalize your application, we
require:

1) Passports

 VFS is our trusted partner for safe and secure passport transmission. Using VFS
services is the only way to submit your passport. Contact VFS in India
(www.vfsglobal.ca/canada/india) or in Nepal (www.vfsglobal.ca/canada/Nepal) and pay
the requisite fees for the Passport Transmission Services . A separate envelope is
required for each passport.
 Please take this letter and present it to VFS for the purchase of the secure
Passport Transmission Service. VFS will send your passport to the High Commission
of Canada in New Delhi in a secure envelope. You will then be advised by VFS when
your passport has been returned and is ready to be picked up.

 Please note that permanent resident visas cannot be placed in Diplomatic, Official or
Military passports.

 There must be at least two blank pages in each passport.

 We are unable to issue a visa beyond the expiry date in your passport. Your passport
must be valid for at least six months.

2) Photographs

Please provide two (2) recent photographs along with your passports for yourself and each
accompanying dependent. For instructions on photo requirements and specifications, see:
http://www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf

3) Change in Circumstances

Immigration Section - Service de l’Immigration
Should any of the following circumstances apply to you (or any person included in your
application), you must inform this office immediately:
 Change in marital status, for example due to marriage, divorce, annulment or
death;
 Death of applicant, dependant of sponsor/assisting relative;
 Birth of a child and/or pregnancy (please provide expected date of confinement);
 Change in health;
 The laying of criminal charges or conviction for a criminal offence;
 A change in availability of funds for use in Canada;
 Change of address or phone number

4) Submitting your passport(s) in Canada (CPC-O)

If you have a mailing address in Canada and if you and all the
accompanying dependents on your application are currently in Canada and
plan to be in Canada for at least three months, you may submit your
passport(s) to the Case Processing Centre – Ottawa.
You are required to send your document(s) together along with a copy of this
letter by mail or courier to the following address with the additional following
document:
 A self-addressed, pre-paid Xpresspost envelope from Canada Post.
Purchase your prepaid letter-sized (32 x 24 cm) Canada Post Xpresspost
envelope (Regional if you live in Ontario or Quebec; National for other
provinces and territories), at any Canada Post retail outlet.
Complete the mailing label showing your full mailing address in the “Deliver
To” field.
Make a note of tracking numbers for each envelope.
Enclose this envelope along with your documents and a copy of this letter.
You can purchase a Canada Post shipping label on line at:
http://www.canadapost.ca/personal/tools/cst/intro-e.asp

Please note that the Case Processing Centre in Ottawa will not return
documents to a Canadian address via any other courier than a pre-paid self-
addressed Expresspost envelope.

Submit all documents in a single package and send it to the following
address:

CPC – Ottawa – PR
365 Laurier Avenue West
Ottawa ON
K1A 1L1

Immigration Section - Service de l’Immigration

7/8 Shantipath, Chanakyapuri PO Box 5209 New Delhi 110021 India www.india.gc.ca

NOTE: Your passports and photos must be received by the visa office in New Delhi
within 30 days of the date of this letter. Failure to comply with this request could result in
the refusal of your application. Please include a copy of this letter along with your
submission.

Planning ahead
As you are now in a possession of a Confirmation of Permanent Residence (COPR), or have
been notified to submit your travel documents in preparation for the issuance of a COPR, you
are strongly encouraged to obtain free pre-arrival services funded by Immigration, Refugees
and Citizenship Canada (IRCC). A variety of online services and in-person sessions are
available to you, your spouse and your dependants. These services will help you understand life
in Canada, employment and how to access other free settlement services once you arrive.
To learn more about free pre-arrival services that you can access before you leave, please visit
the IRCC website. Please note that in order to access these services, you must show a copy of
this letter to the service provider. In-person orientation sessions are very popular and space is
limited. We encourage you to register early to secure a spot in an upcoming session.
As you may know, Canada is a bilingual country where both French and English are spoken. If
you are interested in living in French, you can get information about Francophone life across
Canada by visiting: Canada.ca/francoimmigration.
You are encouraged to take advantage of free IRCC resources available online. Welcome to
Canada, the official handbook to help permanent residents prepare to come and settle in
Canada, is available at cic.gc.ca/publications. You will also find the videos entitled “Before
You Arrive in Canada” and “Your First Two Weeks in Canada” on the IRCC YouTube channel
https://www.youtube.com/user/CitImmCanada , which provide key information you need to
consider before coming to Canada and just after you arrive. The Living in Canada tool, which
provides you with a personalised settlement plan and identifies the closest Immigrant-Serving
Organization offering the services you need, is available at
http://www.cic.gc.ca/lctvac/English/index.
We also encourage you to visit our website Prepare for life in Canada where you can find
additional helpful resources.
The following organizations offer free pre-arrival services, either online or in your geographic
area.
Canadian Immigrant Integration Program (CIIP) www.newcomersuccess.ca
India2Canada www.abbotsfordcommunityservices.com/programs
PrepCan www.prepcan.ca
S.U.C.C.E.S.S. www.aeipsuccess.ca and www.successbc.ca
BuildON www.buildonbatit.com
------------------------------------------END OF SECOND EMAIL------------------------------------------
 

Salimashabbir

Newbie
Jul 23, 2020
1
0
The following is the second email received within a minute after the first email.

Dear XxxxxxxxxxxxxxxxxxxxxxxxxXX

This is in reference to your application for permanent residence. To finalize your application, we
require:

1) Passports

 VFS is our trusted partner for safe and secure passport transmission. Using VFS
services is the only way to submit your passport. Contact VFS in India
(www.vfsglobal.ca/canada/india) or in Nepal (www.vfsglobal.ca/canada/Nepal) and pay
the requisite fees for the Passport Transmission Services . A separate envelope is
required for each passport.
 Please take this letter and present it to VFS for the purchase of the secure
Passport Transmission Service. VFS will send your passport to the High Commission
of Canada in New Delhi in a secure envelope. You will then be advised by VFS when
your passport has been returned and is ready to be picked up.

 Please note that permanent resident visas cannot be placed in Diplomatic, Official or
Military passports.

 There must be at least two blank pages in each passport.

 We are unable to issue a visa beyond the expiry date in your passport. Your passport
must be valid for at least six months.

2) Photographs

Please provide two (2) recent photographs along with your passports for yourself and each
accompanying dependent. For instructions on photo requirements and specifications, see:
http://www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf

3) Change in Circumstances

Immigration Section - Service de l’Immigration
Should any of the following circumstances apply to you (or any person included in your
application), you must inform this office immediately:
 Change in marital status, for example due to marriage, divorce, annulment or
death;
 Death of applicant, dependant of sponsor/assisting relative;
 Birth of a child and/or pregnancy (please provide expected date of confinement);
 Change in health;
 The laying of criminal charges or conviction for a criminal offence;
 A change in availability of funds for use in Canada;
 Change of address or phone number

4) Submitting your passport(s) in Canada (CPC-O)

If you have a mailing address in Canada and if you and all the
accompanying dependents on your application are currently in Canada and
plan to be in Canada for at least three months, you may submit your
passport(s) to the Case Processing Centre – Ottawa.
You are required to send your document(s) together along with a copy of this
letter by mail or courier to the following address with the additional following
document:
 A self-addressed, pre-paid Xpresspost envelope from Canada Post.
Purchase your prepaid letter-sized (32 x 24 cm) Canada Post Xpresspost
envelope (Regional if you live in Ontario or Quebec; National for other
provinces and territories), at any Canada Post retail outlet.
Complete the mailing label showing your full mailing address in the “Deliver
To” field.
Make a note of tracking numbers for each envelope.
Enclose this envelope along with your documents and a copy of this letter.
You can purchase a Canada Post shipping label on line at:
http://www.canadapost.ca/personal/tools/cst/intro-e.asp

Please note that the Case Processing Centre in Ottawa will not return
documents to a Canadian address via any other courier than a pre-paid self-
addressed Expresspost envelope.

Submit all documents in a single package and send it to the following
address:

CPC – Ottawa – PR
365 Laurier Avenue West
Ottawa ON
K1A 1L1

Immigration Section - Service de l’Immigration

7/8 Shantipath, Chanakyapuri PO Box 5209 New Delhi 110021 India www.india.gc.ca

NOTE: Your passports and photos must be received by the visa office in New Delhi
within 30 days of the date of this letter. Failure to comply with this request could result in
the refusal of your application. Please include a copy of this letter along with your
submission.

Planning ahead
As you are now in a possession of a Confirmation of Permanent Residence (COPR), or have
been notified to submit your travel documents in preparation for the issuance of a COPR, you
are strongly encouraged to obtain free pre-arrival services funded by Immigration, Refugees
and Citizenship Canada (IRCC). A variety of online services and in-person sessions are
available to you, your spouse and your dependants. These services will help you understand life
in Canada, employment and how to access other free settlement services once you arrive.
To learn more about free pre-arrival services that you can access before you leave, please visit
the IRCC website. Please note that in order to access these services, you must show a copy of
this letter to the service provider. In-person orientation sessions are very popular and space is
limited. We encourage you to register early to secure a spot in an upcoming session.
As you may know, Canada is a bilingual country where both French and English are spoken. If
you are interested in living in French, you can get information about Francophone life across
Canada by visiting: Canada.ca/francoimmigration.
You are encouraged to take advantage of free IRCC resources available online. Welcome to
Canada, the official handbook to help permanent residents prepare to come and settle in
Canada, is available at cic.gc.ca/publications. You will also find the videos entitled “Before
You Arrive in Canada” and “Your First Two Weeks in Canada” on the IRCC YouTube channel
https://www.youtube.com/user/CitImmCanada , which provide key information you need to
consider before coming to Canada and just after you arrive. The Living in Canada tool, which
provides you with a personalised settlement plan and identifies the closest Immigrant-Serving
Organization offering the services you need, is available at
http://www.cic.gc.ca/lctvac/English/index.
We also encourage you to visit our website Prepare for life in Canada where you can find
additional helpful resources.
The following organizations offer free pre-arrival services, either online or in your geographic
area.
Canadian Immigrant Integration Program (CIIP) www.newcomersuccess.ca
India2Canada www.abbotsfordcommunityservices.com/programs
PrepCan www.prepcan.ca
S.U.C.C.E.S.S. www.aeipsuccess.ca and www.successbc.ca
BuildON www.buildonbatit.com
------------------------------------------END OF SECOND EMAIL------------------------------------------
Hi what was the result of second email, actually I got same email so I’m also confused?
 

canuck78

VIP Member
Jun 18, 2017
53,349
12,875
When we applied for the PR for PGP 2018 around Sep 2018, my parents for the first time visited me on a visitor visa, it was a pleasant surprise. So obviously I gave my local address since I've been sending everything within Canada.

A little bit of the timeline if it helps anyone.

AOR around Jan 2019 after a bit of a back and forth.

Around June 2019 they got the medicals (passed)

Shortly after that Sponsor decision approved.

Around September 2019, they wanted proof of relationship between me, my parents and also proof of relationship between Principal applicant and dependent my mother.

By September, we all came down to India on a vacation. So it was easier to apply for the marriage certificate for them, and also police clearance certificate in advance. We submitted everything.

Jan 2020, while I randomly checked eCas, I saw that DM made for both the sides. Nothing changed in IRCC.


I checked my email today (I am the representative as well) and I got the following conflicting emails. First email has the following.

Neither my Canadian address had changed nor my Parents' Indian address had changed. First email asks to submit the passports to CPC Ottawa, immediately the second email asks to send it to VFS India.

None of us are in Canada now, as I am still in India (working remotely in Canada) paying mortgage to my house every month in Canada with a permanent address. We cannot send the passport to Ottawa from India because it is risky and they won't return the passports back to India. Should we ignore the first email and directly send the passports to VFS??

The primary office is mentioned as CPC Mississauga but the same PDF has VFS DELHI information. I will be returning to Toronto by the end of March.

----------------------------------------------------------------------------(first email)-----------------------
Dear XxxxxxxxX

The processing of your application for permanent residence in Canada is almost complete. You must complete the
following steps within 30 days in order for our office to issue your Confirmation of Permanent Residence and, if
applicable, permanent residence visa. If for any reason you are not able to meet this deadline, please inform us
immediately with details concerning your situation.
STEP 1: UPDATE YOUR APPLICATION
(If none of these conditions apply to you, you may proceed to STEP 2)
Have there been any changes in your life circumstances since our last correspondence?

 Change in marital status: Marriage or common-law union, divorce, annulment, legal separation;
 Death of the sponsor, the principal applicant or any accompanying family member;
 Birth or adoption of a child, including grandchildren born to dependent children;
 You, the principal applicant, or any of your family members have been charged or convicted of a criminal offence.
If any of the conditions apply, you must inform CPC Mississauga via the Case Specific Enquiry form at the following
link: https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

STEP 2: DETERMINE IF YOU NEED TO SUBMIT YOUR PASSPORT(S)
 Determine if you are holder of passport(s) from countries whose citizens need a visa or an Electronic Travel
Authorization (eTA) to travel to Canada, by checking this website:
http://www.cic.gc.ca/english/visit/visas-all.asp.
 If you are holder of passport(s) from countries whose citizens need a visa to travel to Canada, you will need to
submit the passport for you and for each accompanying family member. To avoid complications with international
travel, it is recommended that your passport(s) be valid for at least 6 months. Your passport must have at least two
blank pages. If a child is included on your passport, you must have one blank page per accompanying child. Please
note that you STILL need to submit the passport even if:
o You have a valid Canadian temporary residence visa.
o You are a permanent resident of the U.S.A AND holder of passport from countries whose citizens need a
visa to travel to Canada.

 If you are holder of passport(s) from countries whose citizens need an eTA to travel to Canada or a holder of
passport(s) from the United States, you will need to submit one photocopy of the photo page and any pages
containing amendments of the passport for you and for each accompanying family member. Please do not send your
original passport(s). Your passport(s) should be valid for at least 6 months.

If you are currently residing in Canada and you intend to travel by air to another country prior to becoming a permanent resident, you will be required to apply and obtain an eTA prior to boarding.
***Please note that Confirmation of Permanent Residence and permanent residence visas cannot be issued to holders of
Diplomatic, Official or Military passports. You must have an ordinary passport.***

STEP 3: PREPARE YOUR DOCUMENTS
1. Passport(s) OR photocopy(ies) of passport(s), as explained in Step 2.
2. Two (2) photos of yourself and of each accompanying family member. See our specifications at
www.cic.gc.ca/english/information/applications/guides/pdf/5445EB-e.pdf
3. One pre-paid return envelope so that we can return your passport(s) and Confirmation of Permanent Residence
documents. See Step 4 for instructions regarding the return envelope.
4. The completed and signed Annex A listing your current mailing address.

STEP 4: SUBMIT YOUR DOCUMENTS
 If you do not have a mailing address in Canada or the U.S.A, or if you are unable to submit the required

documentation for you or your accompanying family members to the addresses below, please send an email to CPC-CTD-Ottawa@cic.gc.ca so that we can send you instructions for submitting your documents to a visa office which is

the most convenient for you. Please note that our office will not return passports to an address outside North America.
 If you have a mailing address in Canada:
- The pre-paid Xpresspost envelope must be from Canada Post. Please note that we will not return documents to
a Canadian address via any other courier.
- Submit all documents by mail in a single package and send to the following address:

CPC – Ottawa – PR
PO Box 9780
Ottawa ON K1G 4B9

DO NOT FILL OUT THE ADDRESS SECTION ON YOUR CANADA POST RETURN ENVELOPE.

 If you have a mailing address in the U.S.A.:
- The Self-Addressed pre-paid envelope should be arranged with a courier that delivers between Canada and the
U.S.A.
- Submit all documents by mail in a single package and send to the following address:

CPC – Ottawa – PR
365 Laurier Avenue West
Ottawa ON K1A 1L1

COMPLETE ANNEX A FOUND AT THE END OF THIS DOCUMENT AND SUBMIT IT WITH YOUR
DOCUMENTS.

Regards,
Case Processing Centre – Mississauga
Immigration, Refugees and Citizenship Canada
Government of Canada

------------END OF FIRST EMAIL------------------

Second email is not posting so attaching the image.











-
You need to send an email indicating that you and your parents are in India. They don't qualify for inland landing.

CPC-CTD-Ottawa@cic.gc.ca