You can send web enquiry by giving the details like when the applications n reached(check with courier or postal).
They will definetly act on it. Or else just send an enquiry asking what to do.
You can also call call centre and find out.
Thanks for the replay. If I send a new application what is going to happen with the other, do I have to pay again, do i have to send a separate application for my husband and other for the rest of the family..
I think I mess it up don't add Urgent Processing
Yanserahn you probably need to send new application with urgent written on envelope or call IRCC call center they will tell you what to do next.
Mustafacan
I had used web inquiry on Aug 27 and i send my application on Aug 13. I wanted to add something in my PR renewal application and they replied this after 2 weeks.
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We have verified the information you provided and can confirm that your application is not available in the system yet.
However, rest assured that this situation is normal since the responsible office is currently processing applications received before June 19th, 2018.
We invite you to verify the
processing times on the IRCC website and contact us using the
IRCC Web form if they have passed.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Sincerely,
Immigration, Refugees and Citizenship Canada
https://www.canada.ca/en/services/immigration-citizenship.html
then i called IRCC and they told me to send documents and write urgent on envelope and I did.
I got AOR on OCT 30th and my application is in DM now.
used web portal when application is showing on e-case.