for all we know, the reporter called the call center and that's who the information is from. i don't give this story any credit, really. it's full of misinformation and just really bad journalism.
i also wonder how convenient the timing of this article is IF in fact CIC does intend to change process on January 15. couldn't this end up being a big political win for the current party? "oh look at us, we heard your cries and made a change quickly!" is cbc known for favoring this party? i honestly don't have much knowledge of canadian politics, so i have no idea if it's suspicious or not.