+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I've been calling them since yesterday and all I got was "we are experiencing huge volume of calls and are unable to transfer you to an agent". I even tried this morning at 7:50 and still got this message. Anyone been able to get through to an agent?

Yes, sometime we have to dial in many times every five minutes ... :(
 
Hello all, so I sent email to Ottawa today to ask whether they have received my passport or not. The first email they replied is NO, and they asked me to provide the tracking number. After I provided the tracking number, the second email came as following :

Dear Sir/Madam,


Your passport was received on December 7th, 2017 at our office. Your application has been finalized and your passport will be returned to you shortly.


We thank you for your patience. In order to efficiently process requests, we will not reply to duplicate emails.


Regards,


What does "You application has been finalized" mean? is it mean it is already approved? Also I wonder is that normal to give tracking number to them to know whether the passports has been received? Thank you!!!
 
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I see a lot of Indian citizens are sending their passports from US to Canada by FedEx/UPS as per Indian law (also printed on your passport) it is illegal to send your passport in mail across borders. Has everyone had a smooth sailing with the complete process? I am debating on asking to change my Visa Office to somewhere in US.
 
I see a lot of Indian citizens are sending their passports from US to Canada by FedEx/UPS as per Indian law (also printed on your passport) it is illegal to send your passport in mail across borders. Has everyone had a smooth sailing with the complete process? I am debating on asking to change my Visa Office to somewhere in US.

I am not sure if this is illegal, but for sure it would make the passport processing faster!
 
There is 1 more thing I would like to ask. I just checked my returned track number, and It said "Order Processed: Ready for UPS". What does it mean? Is it considered to be tracker activated??? I am so confused right now. Thank you for help!!!
 
PPR Date: 8th Nov 2017
Passport Sent Date: 15 Nov 2017
Courier Passport Delivered Date: 20 Nov 2017
CPC Approved: waiting
Return Tracker Activated Date: waiting

P.s do they email also about approval or only mycic account tells us that
Wow.. Lucky you they did not even respond back on my Emails :(

Lets hope they Send it soon , BTW when was your approved?
I was surprised that i received the email 10 pm (i am in ottawa). Nothing has been changed in my CIC account so far
 
Wait what !!!! My return tracker just got activated. It shows that package was picked up at 3:20 PM o_O My application was approved this morning.

I hope they are not sending me empty envelope without passports :D:D

So, return envelop is not empty. Return envelope has 2 Passports ( self and spouse) with visa , 4 COPRs ( 2 per person) and 1 cover letter stating next steps, rules etc etc.

Noticed that visa issue date is incorrect. It's 9th Nov 2017 instead of 9th Dec 2017 ( but then 9th Dec was Saturday !!!. o_O ) Most probably passports are returned in order of visa date ( 9th Nov in my case) and that's why my return tracker got activated within hours of application approval.

EDIT: I am being told that visa issue date is the date when Visa Officer makes decision on your file. SO 9th Nov looks right now.

Here is my final timeline:
Stream: QSW
PPR Date: 8th Nov 2017
Passport Sent Date: 9th Nov 2017 ( By Fedex from East Coast, USA)
Passport Delivered Date: 10th Nov 2017
CPC Approved: 11th Dec 2017 ( in MyCIC, no email, visa issue date is incorrect - 9th Nov 2017 instead of 9th Dec 2017)
Return Tracker Activated Date: 11th Dec 2017
Email of update in MyCIC: 12th Dec 2017 ( no real update observed, I guess update emails are sent 1 day after approval)
Passport Received: 12th Dec.

Good luck everyone !!! :)
 
Last edited:
Tracker activated just now.

Stream: (FSWO, FSWI, CEC, etc): FSW
PPR Date: Oct 30 2017
Passport Sent Date: Nov 3 2017
Courier Passport Delivered Date: Nov 8 2017 (UPS)
CPC Passport Received by Agent Date: Isn't it the same as delivery date?
CIC website approved date: Dec 4 2017
Return Tracker Activated Date: 12/12/2017
ETA: 12/15/2017
 
Tracker activated just now.

Stream: (FSWO, FSWI, CEC, etc): FSW
PPR Date: Oct 30 2017
Passport Sent Date: Nov 3 2017
Courier Passport Delivered Date: Nov 8 2017 (UPS)
CPC Passport Received by Agent Date: Isn't it the same as delivery date?
CIC website approved date: Dec 4 2017
Return Tracker Activated Date: 12/12/2017
ETA: 12/15/2017
Congrats
 
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Logged into CIC today and saw "final decision: your application was approved" :)

I have not received in email yet and no word on return tracking that should be coming via FedEx from Ottawa to NC, USA.

PPR Date: 15th Nov 2017
Passport Sent Date: 17 Nov 2017
Courier Passport Delivered Date: 20 Nov 2017
CPC Approved: 13 Dec 2017
Return Tracker Activated Date: waiting

Fingers crossed I get CoPR back so I can spend the holidays in Canada with my wife and her family!
 
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Hey Everyone:
PPR Date: 21st Nov 2017
Passport Sent Date: 22 Nov 2017
Courier Passport Delivered Date: 23 Nov 2017
CPC Approved: waiting
Return Tracker Activated Date: waiting
I have a flight to catch on 24th Dec, 2017. its been 20 days and mycic account is not updated. I have emailed CIC but no response. Should i attach my tickets and again send them the email?
whats is the duration from approved cic account to passport received.
Thanks
 
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Sent CIC a email yesterday and received a reply saying that we could expect to receive our passports in two-week time.
Hey Everyone:
PPR Date: 21st Nov 2017
Passport Sent Date: 22 Nov 2017
Courier Passport Delivered Date: 23 Nov 2017
CPC Approved: waiting
Return Tracker Activated Date: waiting
I have a flight to catch on 24th Dec, 2017. its been 20 days and mycic account is not updated. I have emailed CIC but no response. Should i attach my tickets and again send them the email?
whats is the duration from approved cic account to passport received.
Thanks
mine was delivered on nov 16. Still no updates. My flight was on dec 10 which i had to cancel and postpone cost me $800. Sent them emails with my air ticket but didnt worked. Now i have flight on dec 30. I pray i get it back by dec 30. I am stressed. Dnt know what to do
 
Hi, I called up CPC Ottawa customer care and they told they can fasten the process only after it exceeded 30 days from the date of passport delivery. If any of you got a different reply, please let me know.

Passports were delivered on nov 21st.
 
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Logged into CIC today and saw "final decision: your application was approved" :)

I have not received in email yet and no word on return tracking that should be coming via FedEx from Ottawa to NC, USA.

PPR Date: 15th Nov 2017
Passport Sent Date: 17 Nov 2017
Courier Passport Delivered Date: 20 Nov 2017
CPC Approved: 13 Dec 2017
Return Tracker Activated Date: waiting

Fingers crossed I get CoPR back so I can spend the holidays in Canada with my wife and her family!


Hi, congratulations! Under which program did you apply?