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Hi All,

Sent my passport via Xpresspost on Friday April 24th
It arrived at Ottawa on Monday April 27th - The tracker still shows “out for delivery”

So I called CanadaPost and the help desk agent mentioned that since CIC is a bulk delivery customer who received about 500/600 pieces of a mail a day it takes a while for the tracker to say “Delivered”. This is because CIC actually comes in to the Canadapost office daily to pick up the bulk mail and the tracker gets updated only after the mailroom clerk at CIC acknowledges that the package was received.

Anyone else been told this story ?

The CanadaPost help desk agent then said that CIC did in fact pick up the day’s mail that day so I should be good. This conversation was on Tuesday April 28th at the end of the business day.

However, I thought I’ll chill till next Tuesday (May 5th) and give CIC a call to confirm the status of the passport, only if the CanadaPost XpressPost tracking number hasn’t been activated by then ofcourse :p

All the best to all those in the new waiting phase :D
 
glmmoula said:
what is the trick to talk to cic agent!
i have trying to call them and every time it says due to a huge call volume they cant transfer to an agent.
can anyone explain when u put in 1888-242-2100 number what option to choose from.
thanks

Correct number but use 1,1,3,1 to skip all the options and go straight to an agent or straight to waiting for an agent lol

We've spent so much time of our lives waiting for an agent :p
 
Hi Rocky04,

My tracker is showing the status "out for delivery" as well. According to the tracker, my package was in Ottawa on April 27th as well. Also, my return package has not been activated yet.

Fingers crossed!
 
Dear all
I got a copr and i suppose to sent passport in ottawa but the problem is i already move out from canada and living in dubai. Can somebody suggest me how could i send my passports to ottawa or there is any otherway . Thanks