Passport sent back to cpc ottawa. How can I receive it back?

[Sri1111]

Hi all, my passport was stamped and was on it’s way to my address but for some reason, it was sent back to cpc ottawa. I emailed them but not sure what is the process to get my passport back. Please helpp

 

[jas4496]

Same happened with me
When i am tracking... it shows me again processed at ottawa...

Did you get any update ?

 

[Sri1111]

No I emailed them but no response yet. My mail is currently in their mail box. Did you contact cpc ottawa?

 

[jas4496]

where you email? did you raise webform?
i don't know where my item is.
it showing me online it was again processed on Ottawa

 

[Sri1111]

Yeah I submitted web form. Did you also do it using Canada post?

 

[jas4496]

yes... Canada post

 

[Sri1111]

Was yours on route to be delivered after stamping but it got sent back? My tracking just shows it’s returned to them again. Since it’s a prepaid post, I’m confused as how can they send it again to us

 

[jas4496]

mine was on route after stamping....
prepaid post.
today morning i checked. it shows me it was processed at Ottawa again.

 

[jas4496]

even though it was not delivered any where.... delivery is still pending...

 

[Sri1111]

Oh in that case did you contact canada post?

 

[jas4496]

yes... I just called at Canada post customer service. they said we can't do anything.. just keep eyes on tracking information

 

[Sri1111]

Same. Canada post told me to contact the sender. I’ll keep you updated if anything changes

 

[jas4496]

ok... one person in another thread saying the same thing... passport returned.

 

[Sri1111]

Can you send the link please? I’m not able to see it

 

[jas4496]

https://www.canadavisa.com/canada-immigration-discussion-board/threads/my-passport-returned-to-cpc-ottawa-office-by-canada-post-due-to-incorrect-address.741878/