PASSPORT RETURNED TO SENDER (CPP) !

[ghadeeribrahim]

Hi,
I sent my passport to the visa office in Ottawa and have included a return envelope and everything. But after the office has stamped my visa to my passport and my passport was on its way back to me the process was interrupted from Canada Post as "the address on the envelope was incorrect" and they returned it back to the sender (CPP OTTAWA) now I dont know what to do or who to contact in order to get my passport back and I'm freaking out.

Ghadeer Ibrahim

 

[ortom]

Call the call centre, first thing tomorrow morning, 8am if possible bcs they are very hard to get a hold off. Explain your situation and change your address if wrong.

Hi,
I sent my passport to the visa office in Ottawa and have included a return envelope and everything. But after the office has stamped my visa to my passport and my passport was on its way back to me the process was interrupted from Canada Post as "the address on the envelope was incorrect" and they returned it back to the sender (CPP OTTAWA) now I dont know what to do or who to contact in order to get my passport back and I'm freaking out.

Ghadeer Ibrahim

 

[ghadeeribrahim]

I tried calling them many many times but its impossible to get hold of a real person! all I get is their automated reply system!

Call the call centre, first thing tomorrow morning, 8am if possible bcs they are very hard to get a hold off. Explain your situation and change your address if wrong.

 

[mihais2u]

Hi There,

Same thing happened to me... Canada Post din not delivered back my passport due to some processing error and they send it back to CPP Ottawa.

Can you please tell me how this issue was solved? I want to know if CPP will try to send it back to me again now that they have it. in my tracking history is saying that "The item was successfully returned to the sender."
Please reply.

Thanks, M

 

[sipdeh]

Hello i just get the same case..
can you let me know how to solve this problem?
I am worry I cant get my passport back

 

[leland]

Hi, did you get back your visa finally? and how you solve this problem?

 

[LIU JUN LIANG]

hi, SAME SITUATION HERE, could you guys tell me how did you solve such problem???

 

[Vipanjit singh]

hi, SAME SITUATION HERE, could you guys tell me how did you solve such problem???

Hii. i have same issue. My passport returned back to ottwa. Could you please help me How you got your passport back and who to contact and how. Would be appriciated. Thankyou

 

[Curtisyang]

Hi All,

If you are experiencing a similar situation, DON'T PANIC!

When the Canada Post tried to deliver the passport back to my company's address, our new receptionist could not recognize my name at that point, so she mistakenly told the mailman that the recipient not located at this address and my mail was returned back to CPC – Ottawa. But eventually, CPC mailed back my passport to me and I got it about 10 days later.

From my own experience, the following procedures might be helpful:
1. Call Canada Post immediately, explain the situation and find out if it possible to intercept the mail or reschedule the delivery.
2. If the mail cannot be intercepted or it has already been returned to CPC-Ottawa, sent an email to this email ID:
cpc-ctd-ottawa@cic.gc.ca. In the email, you should briefly explain your situation and don't forget to include your name, DOB, UCI, Application #, document #, passport #, etc. Make sure you put your Application # in the title of the email.
3. Be patient. CPC is super busy and super slow. They may not response your email immediately, so just relax.
4. From my own experience, they emailed me after 5 business days to confirm my mailing address and ask me to purchase a Canada Post Xpresspost mailing label online or mail them an Xpresspost return envelop. Make sure you provide the 100% correct address this time!!!
5. After receiving your mailing label or return envelop, they will mail your passport back to you in next 1-2 business days.
6. Keep tracking your mail from Canada Post website. If you find anything wrong, call Canada post right away.
7. You get your passport.

Your situation may be different from mine. But overall, CPC will try to solve the issue on their side, because we are their client, we paid the application fee to them. So don't panic. I hope the above information is helpful. Thanks.

-Curtis