I submitted my parents' application on July 27, and was asked to submit additional documents on December 24, which I did promptly. However, despite multiple attempts to contact them through the "Contact Us" form, I only received generic responses stating that my application is still under review. Today, I received another message through the webform indicating they sent correspondence to my old address. I’m really worried, as I haven’t received any emails and have since moved.
Do they reject applications by sending correspondence via mail? How can I request that they send updates to my email, as I have asked previously but haven’t received any response?
Is anyone in a similar situation?