@robertp : do you know if it is mandatory to use courier service for passport? can we not drop off at nearest VFS and they take care of everything? so parents does not have to go through the whole process of sending emails and getting payment links etc..etc.. i am asking only becasue my parents are pretty old and i doubt they can do any of that.
it would be easier if they can drop off passports to VFS after receiving PPR and then everything will be handled by VFS so parents can finally receive the passports at home via courier services.