I just managed to get hold of them today and they confirmed that they have received my documents last week so hopefully these can get processed soon!!Yes, and she also acknowledged that they received my PCC which I had proactively sent in August through webform... she was super nice and genuinely seemed like wanting to help.
BTW, they do put the conversation on file (you hear the keyboard keys, and it does go on file it seems, so definitely don't call unnecessarily)