Hi guys, I am hoping someone can answer a few questions for me as my parent's application has been processing since June 2019 and finally there has been some movement but i am bit confused. hoping you can provide detailed answers.
To provide some background/context:
- Applied for PR for both my parents
- IRCC requested a police certificate from India for my dad back in October of 2021
- In the letter it asked me to send this info to Delhi immigration's email address
- I sent the email that contained police certificate for both my parents
- Got confirmation that document was received (via automatic reply from Delhi immigration mailbox) however the myCIC account was never updated saying document was submitted. In "View submitted application or upload documents" area, it still showed that police certificate was required.
- No communication after that from IRCC
- Followed up via web form a few times and they said documents were received and immigration officer will contact you if they need something
- Finally today got a notification via email saying "We got your document. thank you". However when I logged in to the myCIC account, its asking for the same police certificate again. It shows "replacement needed"
- Its asking us to provide Indian police certificate for primary applicant (father)
A few questions:
1. has anyone encountered this conflicting message? ie. email notification says document was received but myCIC account says you need to submit document? not sure which one to follow.
2. if they only ask for Principle applicant's police certificate (father), do I need to also submit the same for dependent applicant (mother)?
3. what is the validity of police certificate? online it says 6 months but I've seen other numbers as well so just want to confirm.
4. While uploading the document from "Documents submitted by the client" area of myCIC account, using "upload file" function, It asks for document name/number, issue date/expiry date etc. i tried entering the actual police certificate serial number as document number but the form doesn't seem to like it. also, I don't know what to put for expiry date as the certificate doesn't have one.
please help. thank you in advance.