Hi there,
I need some help. My application for my parents is June 18/ 2019. They never asked for anything except representative form, tax papers .
So I sent a web form asking what’s happening. My mom dad doesn’t have last name on their passports. So I believe I put wrong names I mean I filled kulwant singh in both fields.....last name and given names on web form. Now they send me an email as follows ....
can somebody help here. Thank you.
We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by filling out the
IRCC Web form and include the following information:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Date on which the application was submitted or received,
- Mailing method (courier, Canada Post (registered or regular mail), etc.),
- company used,
- confirmation no.,
- Complete address (including the postal code and the unit number) where the application was sent,
- Receipt number,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request.
If you are contacting us on behalf of someone else:
- Please make sure to enter their information under theApplicant Information section and your information under the Enquirer Information section, and
- if you are not an authorized representative or designated individual, please also include the following information in the Your enquiry box of the Web form:
- your surname and complete given name (including middle name, if applicable),
- your date of birth (YYYY-MM-DD), and
- your country of birth.
- If applicable, provide a Use of a Representative (IMM 5476) form, a Release of Information to an Individual (IMM 5475) form or a Power of Attorney in order to be authorized to receive the requested information.
We will gladly reply to your enquiry following reception of the above information. Usually, it takes us 5 business days to respond. Due to the impacts of COVID-19 however, it may take us longer to respond to your enquiry.
We invite you to consult regularly the
How the coronavirus disease (COVID-19) is affecting immigration, refugees, citizenship and passport services page for the latest updates.
Furthermore, please note that there are two ways you can check your application status online. You can verify the status of your application: