FRUSTRATING : My mom landed on March 4th 2020 and after that I have called CIC agents and spoke with them at least 5 times and send at least 5 webform in regards to her first PR card and they always says " PR card is in process" and it is delayed because of COVID-19 but yesterday I got a letter stating that photo is not according to their spec's and resend it again. What ??????? After 6-7 months only they looked into this ? My mom is eagerly waiting to go back to her daughter in California and everyday waiting for the mail to see her PR card has arrived or not !!!
Govt. is waiting my/our tax money on incompetent workers
FYI: We had send the photo as per the specs in all aspects. This is not the first time , I'm dealing with CIC/IRCC. I have done our PR application, citizenship, my mom's PGP application by myself & with all your help & support.