Hi, I'm new to this forum so hoping some one could help me with this. I was invited to apply for parents sponsorship under the 2019 program which I submitted the application. October 17, I received an email from CIC requesting to provide additional document before they can process the application. I had option to send the docs by email or mail. I sent those by email dtd. Oct 22 as it said, "for quicker processing send it via email". Since then, I have not heard anything back. Anyone experiencing the same? Tried to reach out to IRCC to check the status but cant get through to speak with an agent. The application number starts with XF and there doesnt seems to be anything online with that application number. Could someone kindly guide me.