Hi All,
I kindly request your advice on how to access the medical request form in the situation described below.
e-CAS status:
Visa Office: New Delhi
AOR: August 2, 2017
Started Processing Application: July 16, 2018
We sent you Medical Instructions on August 03, 2018. To avoid delays, please provide us the information requested in the letter as soon as possible. Please consider delays in mail delivery before contacting us.
We received the generic email asking for PCC, RPRF from New Delhi office on July 13, 2018. After several attempts, I managed to link my parents paper application to MyCIC Online account on July 22, 2018. However, I am still not seeing an "Upload" option to add PCC or RPRF receipts. Further, on Aug 03, 2018 I saw the status in MyCIC account change to "Medical Request has been sent. Check your messages below for details". Further, on the main page, it states "Your Action is Required" and under Messages "None".
However, there are no messages whatsoever in the application (under "View Application"). I am unsure if this is a technical issue on MyCIC account or if the visa office did not attach the forms in the first place. This is basically delaying us from progressing further on the application.
1. Are any of you in this situation?
2. What do you advise as the next step - send email to New Delhi Visa office? Submit IRCC Webform to New Delhi Office asking to resend the medical request by email ?
3. I see there is an option to submit a technical difficulty request on the IRCC Webform. However, this is available only if you pick the application processing is in Inside Canada and not for visa offices outside of Canada.
I would very much appreciate your help here as we do not want to delay sending the requested documents.