McMaster21 said:Just following up on a previous question: my friend got 2 letters last week after a long wait, 1 was the general passport request and the 2nd was a police certificate request. She went to VAC in Islamabad and submitted both in person last Friday but the online CIC account still says "action is required" in the details and in the submitted application it says "Review of submitted documents: We need an additional document from the applicant" and in the submitted application uploads it says "Replacement Needed: Police Certificate (required) by 28 September 2015"
The reason she submitted the police certificate in person with the passport is because the request letter said "original documents must be submitted through VAC".
Now we are worried maybe she was to upload it? But shes already submitted the original so its gone. Should she email CIC and ask??
Anyone have any experience with similar issues... man this process cannot be more confusing subhanAllah. may Allah make it easy for all
I believe that might not be required. She would already have the receipt of submission of these documents with her.
Just ask her to check her inbox for 2 emails:
one from <donotreply@vfshelpline.com> stating that the application has been processed at VAC office along with the tracking number.
2nd from <donotreply@cic.gc.ca> stating that her application has been updated.
In case if she has received any of these 2 emails, she has done her part, documents are with VAC/embassy on record and you need not to worry.
If she has not received any of these emails, ask her to check with VAC first.
And if she has got "Replacement Needed: Police Certificate (required) by 28 September 2015" message after her documents submission, it would be a whole letter and reason would be mentioned in it. Ask her to go through it and do the needful.