Ottawa is dead now. I don't think anybody will receive the certificates soon since the office is completely closed. It is so frustrating.
I guess you received it a couple weeks ago, but is it still showing "in-progress"? Were you able to apply for passport right?
I don't know what to say about Ottawa office.
I got my certificate after 77 days (oath on Oct 23, 2021 and certificate received on Jan 13, 2022) after multiple emails sent to Ottawa Office and an escalation to minister Sean Fraser (and receiving a reply from minister's office that my certificates were printed on Jan 11, 2022).
I submitted my citizenship application in Nov 2019.
I thought I was done with IRCC the moment I received the invite for oath.. I was NOT.
I thought I was done with IRCC the moment I had attended the oath. I was NOT. The battle to get the certificate just started.
I thought I was done with IRCC the moment I received the certificate and guess what. I was WRONG.
I applied for passport on Jan 17, 2022 (in-person at ServiceCanada office as I have planned travel within 25 business days). Submitted everything.
On Jan 28, 2022, I received a call from PassportsCanada saying that my certificates numbers are not showing in the system. Passports Canada cannot issue passports as they cannot validate the certificate. She said it can happen if you applied just the next day after oath.. I said I had my oath almost 3 months ago. She was shocked and said call IRCC and ask them to enter the info in the system. So I am back to SQUARE ZERO.
Whoever printed my certificates (I guess that is JT in Ottawa office) has not entered them in the system. Maybe that's why the tracker still shows "Citizenship Ceremony: In-Progress".
Sent email to Ottawa Office 10 days ago.. No reply. Tracker Status is still: In-Progress
Called IRCC call center: We are receiving high number of calls.. Unless this is about Afghanistan crisis, Call back later.
Sent another escalation to the minister.. Awaiting for response (maybe in a month).
Enough!