I have sent both email and by Courier to avoid any doubts .... I received an immediate auto reply for my email as follows:
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This is an automatic acknowledgement of your e-mail addressed to the Case Processing Centre - Ottawa (CPC-O).
This email address is intended for case specific enquiries only If you do not have a file in process with our services, please consult our Website<http://www.cic.gc.ca/english/index.asp> for all general inquiries.
This office is responsible for the processing of:
• Temporary resident visa (TRV) applications submitted by mail from applicants located in Canada and for the online submission of TRV for applicants located in North America;
• Permanent Resident (PR) applications from applicants located in Canada and for applicants located in North America.
If this is a request for case specific information the responsibility placed on us by the Privacy Act to protect all personal information precludes us from responding using e-mail unless we are able to verify that you are entitled/authorized to receive the case specific information.
If you are not the applicant or you are not authorized to receive the information, you will not receive a further reply to your e-mail. If you have applied within the last eight to ten weeks, we will not be responding to your enquiry - please ensure adequate time has passed before making an enquiry. Please note that there are no same-day or walk-in services available at our office.
If you are the applicant and you must provide us with your:
Surname (Last name) - Exactly as it appears on passport or identity document; Given name(s) (First name) - Exactly as it appears on passport or identity document; Date of birth (YYYY-MM-DD); Unique Client Identifier (UCI) number / Client ID number; and Application number (V#, F#, EP#, E#, B#).
If you are a person to whom we are authorized to release information (written consent on the immigration file) you must provide us with the same information pertaining to your client.
**If you do not provide us with this information, we will be unable to process your request**
Please note
• Citizenship and Immigration Canada can only communicate with you in one of our two (2) official languages: English or French.
• E-mail is not a secure channel of communication. CIC is not liable for the unauthorized disclosure of personal information to or the misuse of that information by a third party where we took reasonable means to verify the identity of the party.
Service Standards
We will respond to case specific enquiries by e-mail within 20 working days. Please note that we will not respond to e-mails concerning the following:
* Requests to expedite processing of cases;
* Processing of Permanent Resident Cards;
* Processing of Citizenship applications;
* Information about visiting, living, working or studying in Canada (please consult www.cic.gc.ca<http://www.cic.gc.ca/>);
For More Information
For more information about CIC, please visit one of the following sites.
* General information - visit www.cic.gc.ca<http://www.cic.gc.ca/>;
* For a list of visa offices - visit http://www.cic.gc.ca/english/information/offices/missions.asp;
* Application forms - visit http://www.cic.gc.ca/english/information/applications/index.asp;
* Permanent Resident Card - visit http://www.cic.gc.ca/english/information/pr-card/index.asp;
* Sponsor your family - visit http://www.cic.gc.ca/english/immigrate/sponsor/index.asp;
* Immigrating to Canada - visit http://www.cic.gc.ca/english/immigrate/index.asp;
* Refugees - visit http://www.cic.gc.ca/english/refugees/index.asp;
* Citizenship - visit http://www.cic.gc.ca/english/citizenship/index.asp;
* For the Call Centre - visit www.cic.gc.ca/english/contacts/call.asp<http://www.cic.gc.ca/english/contacts/call.asp>;
* Announcements/News Releases - visit http://www.cic.gc.ca/english/department/media/index.asp.
For on-line services provided by CIC such as a change of address or to check your application status, visit www.cic.gc.ca/english/e-services/index.asp<http://www.cic.gc.ca/english/e-services/index.asp>.
__________________________________________________________________________________________________________
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This is an automatic acknowledgement of your e-mail addressed to the Case Processing Centre - Ottawa (CPC-O).
This email address is intended for case specific enquiries only If you do not have a file in process with our services, please consult our Website<http://www.cic.gc.ca/english/index.asp> for all general inquiries.
This office is responsible for the processing of:
• Temporary resident visa (TRV) applications submitted by mail from applicants located in Canada and for the online submission of TRV for applicants located in North America;
• Permanent Resident (PR) applications from applicants located in Canada and for applicants located in North America.
If this is a request for case specific information the responsibility placed on us by the Privacy Act to protect all personal information precludes us from responding using e-mail unless we are able to verify that you are entitled/authorized to receive the case specific information.
If you are not the applicant or you are not authorized to receive the information, you will not receive a further reply to your e-mail. If you have applied within the last eight to ten weeks, we will not be responding to your enquiry - please ensure adequate time has passed before making an enquiry. Please note that there are no same-day or walk-in services available at our office.
If you are the applicant and you must provide us with your:
Surname (Last name) - Exactly as it appears on passport or identity document; Given name(s) (First name) - Exactly as it appears on passport or identity document; Date of birth (YYYY-MM-DD); Unique Client Identifier (UCI) number / Client ID number; and Application number (V#, F#, EP#, E#, B#).
If you are a person to whom we are authorized to release information (written consent on the immigration file) you must provide us with the same information pertaining to your client.
**If you do not provide us with this information, we will be unable to process your request**
Please note
• Citizenship and Immigration Canada can only communicate with you in one of our two (2) official languages: English or French.
• E-mail is not a secure channel of communication. CIC is not liable for the unauthorized disclosure of personal information to or the misuse of that information by a third party where we took reasonable means to verify the identity of the party.
Service Standards
We will respond to case specific enquiries by e-mail within 20 working days. Please note that we will not respond to e-mails concerning the following:
* Requests to expedite processing of cases;
* Processing of Permanent Resident Cards;
* Processing of Citizenship applications;
* Information about visiting, living, working or studying in Canada (please consult www.cic.gc.ca<http://www.cic.gc.ca/>);
For More Information
For more information about CIC, please visit one of the following sites.
* General information - visit www.cic.gc.ca<http://www.cic.gc.ca/>;
* For a list of visa offices - visit http://www.cic.gc.ca/english/information/offices/missions.asp;
* Application forms - visit http://www.cic.gc.ca/english/information/applications/index.asp;
* Permanent Resident Card - visit http://www.cic.gc.ca/english/information/pr-card/index.asp;
* Sponsor your family - visit http://www.cic.gc.ca/english/immigrate/sponsor/index.asp;
* Immigrating to Canada - visit http://www.cic.gc.ca/english/immigrate/index.asp;
* Refugees - visit http://www.cic.gc.ca/english/refugees/index.asp;
* Citizenship - visit http://www.cic.gc.ca/english/citizenship/index.asp;
* For the Call Centre - visit www.cic.gc.ca/english/contacts/call.asp<http://www.cic.gc.ca/english/contacts/call.asp>;
* Announcements/News Releases - visit http://www.cic.gc.ca/english/department/media/index.asp.
For on-line services provided by CIC such as a change of address or to check your application status, visit www.cic.gc.ca/english/e-services/index.asp<http://www.cic.gc.ca/english/e-services/index.asp>.
__________________________________________________________________________________________________________
islamabad786 said:It seems that sending documents via email attachment is not reliable if you do not get auto-acknowledgement. I have not receive it yet. What about other guys who emailed their documents. Is there is file size limitation of 10 MB for CPC email server? My other email account reveived it without any problem