Hi, I am also in a similar situation. For my EE application, I obtained a police certificate from Turkish Consulate (Vancouver, BC) but it only had the statement 'THE PERSON WHOSE IDENTITY INFORMATION IS WRITTEN ABOVE HAS NO CRIMINAL RECORD.' I told the consulate about including the results of archived records in the certificate and they said they couldn't do it. They kept saying that the document they gave me was correct. I trusted the consulate and submitted the application with presumably the wrong PCC document.
Two weeks after submission, on this Monday, I got a password for e-devlet (e-government) and obtained a new PCC with the statement that specifically says
"THE PERSON WHOSE IDENTITY INFORMATION IS WRITTEN ABOVE HAS NO ARCHIVAL CRIMINAL RECORD" and sent a case specific enquiry to IRCC and attached this new document. However, today I logged in to the immigration and website and saw that my application was cancelled. The rationale behind the decision was that "The Police certificate from
Turkey that you provided with your application is not acceptable."
I believe the agent didn't see the new document that I attached to my document and based their decision on reviewing the old document.
@nabil_khalid56 did you have your application rejected for being incomplete too? how do you know that the immigration office didn't accept your document?