Actually, August 5 was Friday, they wouldn’t respond on weekends that’s why I notified them by Monday, August 8. Even if I take over my account and my application, ad an international student and connected with an agency, the school will still advice us to contact our agent and the agent will contact our regional manager who our based in our country. That’s their procedure. I also tried calling them.
You can just contact them directly regarding school application if you applied to them direct without the help of their partner agency. But all good now. My agent and regional manager was able to retain me in my class.